Customer storage terms

Last updated: 27 July 2026. These customer storage terms apply to storage services supplied by Get Storage Ltd ("Get Storage", "we", "us", "our") to the person or business named as customer in a Storage Agreement ("you", "your").

1. How these terms fit together

"Storage Agreement" means the site-specific document (whether called an order confirmation, agreement or licence) that we send you once we accept your booking. That document will state your unit, storage fees, start date, and other details specific to you. These Customer Storage Terms are incorporated into, and should be read together with, your Storage Agreement. If there is a direct conflict between these terms and your Storage Agreement, the Storage Agreement takes priority for the matters it specifically addresses.

These Customer Storage Terms are separate from, and do not replace, our website terms of use, privacy notice or cookie notice, which continue to apply to your use of this website.

2. Definitions

• "Agreement" means these Customer Storage Terms together with your Storage Agreement and any documents they refer to.
• "Facility" means the site at which your Unit is located, as identified in your Storage Agreement.
• "Unit" means the specific storage space allocated to you at the Facility.
• "Goods" means the property you store, or are permitted to store, in the Unit.
• "Storage Fees" means the recurring and one-off charges payable under your Storage Agreement, including any VAT that applies.
• "Storage Period" means the period during which you are entitled to store Goods in the Unit under an active Storage Agreement.
• "Agent" means anyone you authorise to access the Unit or act for you in connection with your Agreement.
• "Working day" means any day other than a Saturday, Sunday or public holiday in England and Wales.

3. Booking, acceptance and the Storage Agreement

1. An enquiry or order you submit is an offer to enter into a storage contract on these terms. It is not itself a booking.
2. No contract is formed, and no Unit is reserved, unless and until we send you written acceptance of your order (by email or otherwise in writing) and issue a Storage Agreement referring to these Customer Storage Terms. If we are unable to accept your order — for example because no suitable Unit is available, or because we cannot verify your identity or right to store the Goods — we will tell you and no contract will come into existence.
3. Your Storage Agreement will confirm the Unit, the Storage Fees, the start date, the minimum notice period for ending the Agreement, and any other terms specific to your booking. Your Storage Agreement will state whether your arrangement is rolling or subject to a minimum term.
4. Descriptions, images, indicative pricing or availability shown on this website are for general guidance only, are not contractual, and do not override the specific details confirmed in your Storage Agreement.

4. The nature of the arrangement

1. We grant you a personal licence to store Goods in the Unit during the Storage Period. This is a licence, not a lease or tenancy, and it does not give you a right to exclusive possession of the Unit or any other part of the Facility. We retain overall control, possession and management of the Facility at all times.
2. We are not a bailee, custodian or warehouseman of your Goods. We do not take possession or control of the Goods themselves; you retain that responsibility, subject to the security arrangements described in your Storage Agreement.
3. Nothing in this Agreement creates a partnership, agency (except as expressly stated) or employment relationship between us.

5. Payment, VAT and deposit

1. You must pay the Storage Fees set out in your Storage Agreement, in advance, by the due date stated there. Your Storage Agreement will state the billing frequency and accepted payment method.
2. All Storage Fees are stated as shown in your Storage Agreement. Any VAT or other tax properly chargeable will be added to your invoice where applicable.
3. If your Storage Agreement requires a deposit, the amount will be stated there. Your Storage Agreement will state whether a deposit applies, any permitted deductions and when any balance is returned.
4. We do not treat a payment as made until we have received cleared funds. If you pay by bank transfer, please reference your account or unit number clearly so we can identify your payment — if we cannot identify a payment, it will not be credited to your account until we do.
5. If a payment is late, a late payment charge may apply. Any late payment charge and its method of calculation will be stated clearly in your Storage Agreement and will be proportionate. We may also recover our reasonable direct costs of collecting overdue amounts, including reasonable administration and debt-recovery costs and any associated legal fees, but only to the extent those costs are genuinely and reasonably incurred.
6. If you hold more than one Storage Agreement with us, we may apply a payment you make against the oldest amount you owe us across those agreements, unless you tell us in writing at the time of payment which agreement it relates to.

6. Access to the Unit

1. You may access the Unit during the access arrangements confirmed in your Storage Agreement. Facility-specific access hours, staffing arrangements and access instructions will be confirmed in your Storage Agreement or accompanying facility information.
2. We will try to give reasonable advance notice of any planned change to access arrangements, but we may need to restrict access temporarily without notice where necessary for safety, security, maintenance or emergency reasons.
3. Only you and any Agent you have authorised in writing may access the Unit. You are responsible for the actions of your Agents as if they were your own.
4. We may refuse access to you or an Agent, acting reasonably, where: sums remain unpaid beyond the grace or notice period stated in your Storage Agreement; we reasonably believe the safety or security of any person, the Unit or the Facility would be put at risk; or we are required to do so by law or a competent authority.
5. We, or our contractors, may enter the Unit: with reasonable prior notice, to inspect or carry out repairs or maintenance; without notice in a genuine emergency, or to prevent injury or damage to people or property; if we reasonably believe the Unit contains prohibited goods (see clause 8) or is being used for a prohibited purpose; if required by law, the police, fire service, or another competent authority, or by a court order; or to exercise our rights under clause 12 (default) or clause 13 (unpaid Goods and disposal). Where reasonably possible, we will tell you as soon as practicable after any entry made without prior notice.

7. Security — what we provide, and what we don't guarantee

1. We will describe the security measures that actually apply at your Facility in your Storage Agreement or Facility-specific information. Only the measures confirmed in your Storage Agreement or Facility-specific information form part of our service.
2. Whatever measures are in place, no storage facility can be guaranteed free from risk of theft, fire, flood, or other loss or damage. We do not promise, and you should not rely on any implication, that the Facility or your Goods are risk-free. This is why insurance (clause 9) matters.
3. You are responsible for securing the Unit itself — for example, fitting and using any lock required under your Storage Agreement — whenever you are not present.

8. Prohibited and restricted goods

You must not store, and must not allow anyone else to store, any of the following in the Unit:

1. illegal goods, or goods obtained illegally, including counterfeit or smuggled goods;
2. firearms, explosives, weapons or ammunition;
3. flammable, combustible or explosive substances or gases, including fuel, and vehicles that have not been fully drained of fuel;
4. chemicals, radioactive material, biological agents, asbestos, toxic waste or other hazardous substances;
5. living creatures of any kind;
6. perishable or food items, unless sealed in a way that will not attract pests or cause deterioration affecting other Goods or the Unit;
7. items that give off fumes, odours, or that are otherwise a nuisance to other customers or to us;
8. cash, currency, or goods whose value cannot reasonably be assessed in money terms;
9. any other goods that we reasonably consider pose a risk to people, property, or the Facility, or that require a licence or permit you do not hold.

If you are unsure whether something can be stored, ask us before bringing it to the Facility. We may refuse to accept, or require you to remove, any goods that we reasonably believe breach this clause or otherwise create a risk.

9. Insurance and risk

1. Your Storage Agreement will state the insurance requirements that apply to your booking.
2. Unless your Storage Agreement says otherwise, we do not insure your Goods. You are responsible for making sure your Goods are adequately insured for their full replacement value for the whole time they are stored with us, and for keeping that cover in place.
3. We do not give advice about insurance and cannot confirm that any particular policy is adequate. If you show us evidence of cover, that does not mean we have approved it or confirmed it is sufficient.
4. Storage of your Goods is at your own risk in respect of matters outside our control or for which we are not liable under clause 10, which is why insurance is important.

10. Our liability to you

1. Nothing in this Agreement limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under English law.
2. Subject to clause 10.1, we will only be liable to you for loss of or damage to your Goods where that loss or damage is directly caused by our negligence or that of our employees or contractors, and our liability for that loss will be limited as set out in your Storage Agreement. The applicable liability cap and its method of calculation will be stated clearly in your Storage Agreement.
3. Subject to clause 10.1, we are not liable for: loss or damage that is not caused by our negligence, including ordinary wear and tear, gradual deterioration, pests, or damp/mould not caused by a fault in the Facility; loss or damage you discover only after removing the Goods from the Facility, unless you can show it happened while the Goods were with us; loss of business, profit, or other indirect or consequential loss; or loss or damage to any prohibited goods stored in breach of clause 8.
4. We are not liable for any failure or delay in providing the service where that failure or delay results from circumstances beyond our reasonable control (see clause 15).
5. Nothing in this clause affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015.

11. Your responsibilities

1. You confirm that you own the Goods, or are otherwise entitled to store them and deal with them as described in this Agreement.
2. You must use the Unit only for storing lawful Goods, and not as a residence, business premises, or postal address.
3. You must take reasonable care of the Unit and the Facility, and tell us promptly about any damage or defect you notice.
4. You must not do anything in or around the Unit that is a nuisance or risk to other customers, our staff, or the Facility — including causing noise, odour, leaks, or obstruction of shared areas.
5. You must not alter, or attach anything to, the Unit, or connect any utility to it, without our written agreement.
6. You must tell us in writing within a reasonable time (and, in any event, promptly) if your contact details change, so that we can continue to reach you.
7. You are responsible for making sure the Unit is suitable for the Goods you intend to store; we do not guarantee that any Unit is suitable for particular Goods.
8. If you damage the Unit or Facility, or leave it in an unreasonably dirty condition, you must pay our reasonable costs of repair, cleaning or making good.

12. If payment is late or you are in breach (default)

1. If you do not pay Storage Fees when due, we will normally contact you before taking any of the steps below, and will always give you the written notice described in clause 13 before selling or disposing of any Goods.
2. Where sums remain unpaid beyond the period stated in your Storage Agreement, we may: restrict your access to the Unit until the overdue amount is paid; charge interest or a reasonable late payment fee as set out in clause 5.5; and/or take the further steps described in clause 13.
3. You remain liable for Storage Fees that continue to accrue while Goods remain in the Unit, until the Agreement is properly ended and the Goods removed in accordance with this Agreement.

13. Lien, access restriction, and sale or disposal of goods

1. If you seriously fall behind on payment, your Goods will be subject to a contractual lien as security for what you owe. Subject to applicable law, this may ultimately allow us to sell or otherwise dispose of the Goods to recover the debt. We will only use this right after following the process below.
2. Before selling or disposing of any Goods for non-payment, we will give you written notice, sent to the most recent contact details you have given us, that: states the amount you owe; gives you a clear, reasonable period to pay the debt in full or to collect the Goods, being not less than the reasonable minimum period stated in that notice and any longer period required by law; and explains what will happen if you do not respond.
3. If you do not pay or collect the Goods within that notice period, we may sell the Goods for the best price reasonably obtainable, or, if they cannot reasonably be sold, dispose of them. We will apply any sale proceeds first to our reasonable costs of sale, then to the debt you owe, and will account to you for any balance remaining, less any further sums that fall due before we can return it.
4. We will always try to contact you before selling or disposing of Goods and will act reasonably and proportionately at every stage of this process.

14. Goods left behind (abandonment)

1. If your Storage Agreement ends and you do not remove your Goods by the date required, we will treat this the same way as clause 13 — you remain liable for Storage Fees until the Goods are removed, and we will give you written notice before selling or disposing of anything.
2. If you leave Goods unattended in a shared area of the Facility (rather than in your own Unit), we may need to move them for safety and access reasons, and will try to contact you before deciding what to do with them.

15. Circumstances beyond our control (force majeure)

We will not be responsible for any failure or delay in providing the service where this is caused by something reasonably beyond our control — for example, fire, flood, severe weather, power or utility failure, industrial action, civil unrest, terrorism, pandemic, or action by a public authority. We will let you know if this happens and will take reasonable steps to reduce the impact on you.

16. Ending the agreement

1. Either you or we may end the Agreement by giving written notice in line with the notice period set out in your Storage Agreement. The notice period that applies to your booking will be stated clearly in your Storage Agreement.
2. We may end the Agreement immediately, by written notice, if you seriously breach this Agreement (for example, by storing prohibited goods, or seriously endangering people or property) and — where the breach can be put right — you fail to fix it within a reasonable period after we ask you to.
3. When the Agreement ends, you must remove all Goods and leave the Unit clean and undamaged by the end of the Termination Date. If you don't, clauses 13 and 14 apply, and you may be charged our reasonable costs of cleaning, repair, or removal.
4. Ending the Agreement does not affect any rights or obligations that arose before it ended, including any unpaid Storage Fees or claims for damage.

17. Notices

Any formal notice under this Agreement (for example, about ending the Agreement, a change of terms, or the sale or disposal of Goods) must be in writing and sent by hand, post, or email to the address or email you have most recently given us, or, for notices from you, to the contact details in your Storage Agreement. We will treat a notice as received: immediately if delivered by hand; one working day after sending by email; or two working days after posting by pre-paid post.

18. Data and privacy

We will handle your personal data in line with UK data protection law (the UK GDPR and the Data Protection Act 2018) and our privacy notice, which explains what we collect, why, and your rights. We will not use your data for marketing unless you have given clear, separate consent to that, and we will not share your personal data with other organisations for their own marketing purposes without your specific, informed consent. Further information about retention and the service providers we use is set out in our privacy notice.

19. Changes to these terms

We may need to update these Customer Storage Terms or your Storage Fees from time to time — for example, to reflect changes in our costs or the law. We will give you at least the notice period stated in your Storage Agreement and, in every case, a reasonable period of written notice before any change takes effect. If you do not want to accept a change, you may end the Agreement without an early-exit charge by giving notice before the change takes effect. Continuing to use the Unit after a change takes effect will be treated as your acceptance of it.

20. Complaints

If something goes wrong, please tell us as soon as possible so we can put it right. You can contact us using the enquiry form, and we will acknowledge and investigate your complaint within a reasonable time.

21. Other important terms

1. This Agreement, together with your Storage Agreement, is the entire agreement between us about your storage booking, and replaces any earlier discussions or representations about it.
2. You may not transfer your rights under this Agreement, or give anyone else possession of the Unit or Goods, without our written consent.
3. We may transfer our rights and obligations under this Agreement to another organisation, for example if we reorganise or sell the business, but we will tell you if we do so and this will not reduce your rights under this Agreement.
4. If any part of this Agreement is found to be invalid or unenforceable, the rest of it will remain in effect.
5. If we do not immediately enforce a right under this Agreement, that does not mean we have given it up.
6. This Agreement is between you and us. No one else has any right to enforce it under the Contracts (Rights of Third Parties) Act 1999.

22. Your right to cancel (cooling-off period)

If you enter into your Storage Agreement without visiting the Facility in person first — for example, if you book entirely online or by phone — you normally have a legal right under the Consumer Contracts Regulations 2013 to cancel within 14 days of us confirming acceptance of your order, without giving a reason. If you expressly ask us to start providing storage during that period and then cancel, we may charge a proportionate amount for the service provided up to cancellation. To cancel, contact us using the details in your Storage Agreement or the enquiry form, quoting your name, unit reference and order date. This right does not normally apply if you enter into the Storage Agreement at the Facility, in which case cancellation is governed by clause 16. Nothing in this clause affects your other statutory rights as a consumer.

23. Governing law

This Agreement, and any dispute arising from it, is governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, without prejudice to any mandatory consumer protections that may apply in your country of residence.